Privacy Policy | pesan.ai

1. Introduction

Welcome to Pesan AI ("we," "our," or "us"). We are an intelligent messaging and automation platform powered by the WhatsApp Business API. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data and your customers' messaging data when you use our services.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of data necessary to operate our platform:

Identity and Contact Data: Includes your name, email address, WhatsApp phone numbers, business profiles, and login credentials.
Messaging and Customer Data: Includes message content, conversation history, customer contacts, and interaction data processed through our platform.
Technical Data: Includes internet protocol (IP) address, login data, browser types, webhook payloads, API integrations, and operating systems.
Usage Data: Includes information about how you use our website, messaging metrics, and AI automation interactions.

3. How We Use Your Data

We use your personal and operational data primarily in the following circumstances:

To operate and provide WhatsApp Business messaging and automation services.
To process AI interactions in your customer conversations based on your configurations.
To manage your account and provide technical customer support.
To improve our AI algorithms, user interface, and overall platform reliability.
To comply with Meta/WhatsApp's operational guidelines and applicable local regulations.

4. Data Security

We implement robust industry-standard security measures to protect your business communication and personal data against unauthorized access. AI-processed conversations are handled securely, and access to your conversation history is restricted strictly to you and your authorized team members.

5. Contact Details

If you have any questions about this privacy policy or our data management practices, please contact our support team through the Pesan AI website.